Privacy Policy

At Foxlock Locksmith, we value your privacy. This policy explains how we collect and process your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Who We Are

Foxlock Locksmith (PTY) Ltd is a professional mobile locksmith service operating in Kempton Park and surrounding areas. Our primary services include automotive security, smart key programming, residential locksmith services, and emergency lockout response. Registered address: 76c Monument Road, Kempton Park, 1619, South Africa.

2. Information We Collect

We only collect personal information that is necessary to provide our services. This may include:

• Your full name
• Your contact telephone number
• Location details for technician dispatch
• Vehicle make, model, and year details

3. How We Collect Information

Foxlock uses a WhatsApp-based quote system. When you submit a quote request, your information is formatted into a pre-filled message and opened within your official WhatsApp application. No personal data is stored on our web servers. All WhatsApp communications are subject to WhatsApp's own end-to-end encryption and privacy standards.

4. Purpose of Collection

Your information is processed exclusively for:

• Generating accurate service estimates
• Dispatching mobile technicians to your location
• Customer support and follow-ups related to your service request

5. Cookies, Analytics & Advertising

Our website uses the following third-party tools which may collect anonymous usage data via cookies:

• Google Analytics — tracks anonymised visitor behaviour (pages visited, time on site, traffic source). No personally identifiable information is collected. You can opt out via Google's opt-out tool.
• Google Ads Conversion Tracking — when you submit a quote request or call us via a Google Ad, a conversion event is recorded to help us measure our advertising effectiveness. This does not identify you personally.
• Firebase Hosting — our website is hosted on Google Firebase, which may log standard server access data (IP address, browser type) for security and performance purposes.

These cookies are switched off until you accept them. When you first visit, we ask you to choose, and nothing is stored on your device for analytics or advertising unless you select "Accept". Choosing "Only essentials" leaves them off, and the site works exactly the same either way. To change your mind later, clear this site's data in your browser and we will ask again.

6. Data Sharing & Security

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is only accessible to authorised Foxlock personnel for the fulfilment of your service request. We implement reasonable technical and organisational measures to protect your information against unauthorised access or disclosure.

7. Your Rights (POPIA Compliance)

In terms of POPIA, you have the following rights:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data from our contact records
• The right to object to the processing of your personal information

To exercise any of these rights, contact our Information Officer via phone or WhatsApp at 084 759 8123.

8. Third-Party Links

Our website may contain links to third-party platforms (Google Maps, WhatsApp). We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies before submitting any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the revision date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.